Refund policy

Every box is put together individually, so all sales are final. I cannot accept returns or exchanges.

If your order arrives damaged, send me a photo within 2 business days of delivery and I will make it right.

If an item inside your box does not work as it should, a pen that will not write or a sticker sheet that arrived torn, tell me within 2 business days and I will replace it or refund that item.

If a parcel goes missing in transit, contact me and I will chase it with the carrier before we decide what happens next.

Mystery boxes and bundles contain surprise items chosen by me. Receiving items you did not expect is not a reason for a refund, since that is what a mystery box is.

To reach me, email ivy@bookishmuse.com or reply to your order confirmation.